By accessing or using the NeverMissAChat platform ("Service"), you ("Customer" or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms apply to business owners who subscribe to NeverMissAChat and govern the relationship between you and NeverMissAChat ("we," "us," or "our"). End customers who interact with AI receptionists deployed on our platform are not directly bound by these Terms but are subject to the business owner's own terms and our Privacy Policy.
NeverMissAChat provides a multi-tenant AI receptionist platform that:
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.
You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your business to use the Service. You are responsible for maintaining the security of any credentials or API keys associated with your account.
The Service optionally integrates with Google Calendar via OAuth 2.0. By connecting your Google account, you authorize NeverMissAChat to:
You may revoke this authorization at any time through your Google Account permissions. Revoking access will immediately disable calendar-based booking features. Our use of Google user data is governed by our Privacy Policy and complies with the Google API Services User Data Policy.
Subscription fees are billed monthly in advance. Current pricing is displayed on our website and may include:
We offer a 30-day free trial. There are no long-term contracts — you may cancel at any time. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial months, except at our sole discretion.
We reserve the right to change pricing with at least 30 days' advance notice to active subscribers.
All platform software, AI models, widget code, and related technology are owned by NeverMissAChat or its licensors. You retain ownership of all business content and data you provide. You grant us a limited, non-exclusive license to use your business content solely to operate and improve the Service for you.
We treat your business information, customer data, and Google Calendar data as confidential. We will not disclose it to third parties except as described in our Privacy Policy or as required by law.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the AI receptionist will be error-free, that it will always provide accurate information, or that all appointment bookings will be completed without issue. You are responsible for reviewing and confirming bookings in your calendar.
To the maximum extent permitted by law, NeverMissAChat shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, missed appointments, or data loss.
Our total aggregate liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the total fees you paid us in the three months preceding the claim.
You agree to indemnify and hold NeverMissAChat harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
Either party may terminate the Service at any time. We may suspend or terminate your account immediately if we believe you have violated these Terms or are using the Service in a way that creates legal or reputational risk for us or others. Upon termination, your data will be handled per our Privacy Policy.
We may update these Terms from time to time. We will notify active subscribers by email at least 14 days before material changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict of law principles. Any disputes shall be resolved in the courts of St. Louis, Missouri, and both parties consent to jurisdiction there.
Questions about these Terms? Reach us at: